ShipNoDrama terms of service

ShipNoDrama for Shopify, by 7Labs · Effective October 28, 2026

These terms are the agreement between you, the business that installs ShipNoDrama (“the app”) on a Shopify store, and 7Labs (“we”, “us”), based in the Republic of Moldova. By installing or using the app, and by ticking “I agree” in it, you accept them. If you accept them for a business, you confirm that you can. ShipNoDrama is a tool for businesses and isn’t offered to consumers.

1. What the app does

ShipNoDrama works out the day each order can ship from the settings you enter. When you switch it on, it places a hold on the order in Shopify and releases it on that day, shows that day to your customers on your store, can start a Shopify Flow workflow when a day moves, and, if you turn them on, answers checkout with the shipping rates you set. It follows your settings. It doesn’t pack, ship or deliver anything, and it doesn’t contact your customers.

2. Your settings and what your store promises

You decide the ship days, cutoffs, lead times, daily limits, release dates, days off, delivery times, holiday dates, rates and wording, and everything the app does follows them. You are responsible for:

• entering them correctly, and checking the result (for example with Try a cart) before relying on it and after every change;
• everything your store tells customers, including ship days, countdowns, “only a few left” notes, holiday order-by dates and the on-time rate, and for making sure it’s true and lawful where you sell;
• shipping your orders, and checking the orders the app holds and releases. You can release or hold any order yourself in Shopify at any time;
• telling customers when an order won’t ship on the day they were told. Some laws require this, such as the US Federal Trade Commission’s Mail Order Rule, which can also require you to offer to cancel and refund. The app’s Shopify Flow trigger can start your own message, but the app never contacts customers itself;
• the shipping prices your checkout shows, Shopify’s backup rates, and any other shipping options in your store;
• following the laws that apply to your store, products and customers, and Shopify’s terms.

3. Plans and billing

Shopify bills ShipNoDrama’s plans at the price shown on Shopify’s plan page, which you approve there, under Shopify’s terms. We never see your payment details. Trials, plan changes and cancellations work the way Shopify’s billing works. Charges aren’t refunded, except where Shopify’s rules or the law require it. Prices and plans can change; Shopify’s billing decides when a change applies to you.

4. When something doesn’t work

• We don’t promise that the app will always be available or free of errors. It depends on Shopify, Shopify Flow and our hosting provider, which can change or stop their services at any time.
• While the app is down, the orders it holds stay held until it’s back or until you release them in Shopify, and your checkout shows your other shipping options, or Shopify’s backup rates if you’ve set them up.
• When you uninstall, the app can no longer release its holds. Press Release them all on the Orders page first, or release the orders in Shopify afterwards.
• Answers from Shopify Sidekick about ShipNoDrama are written by Shopify’s assistant and can be wrong. Check them before you act on them.
• We can change, add or remove features.

5. Acceptable use

Don’t use the app to break the law or anyone’s rights, to mislead customers, or to interfere with, overload or try to break into the app or anyone else’s systems. Don’t copy, resell or reverse engineer it.

6. Ownership and your data

Your settings, products and orders stay yours. You allow us to use them only to provide the app. The privacy policy, including its data processing terms, is part of these terms. The app, its content and shipnodrama.com belong to us.

7. No warranty

The app is provided “as is” and “as available”, without warranties of any kind, express or implied, including that it is fit for a particular purpose, that it meets your needs, or that the ship days, delivery dates, rates, counts or on-time rates it works out or shows are correct.

8. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive losses, including lost sales, profits, customers or goodwill, lost or wrong data, orders shipped late or early, wrong shipping charges, refunds, chargebacks, customer claims, or fines. Our total liability for all claims about the app is limited to what you paid for ShipNoDrama in the three months before the event that led to the claim. Nothing here limits liability that the law doesn’t allow us to limit.

9. Your responsibility to us

If anyone, including your customers or an authority, makes a claim against us because of your settings, what your store told customers, your products, your shipping, or your breach of these terms or of the law, you agree to cover our reasonable costs and losses from it, including reasonable legal fees.

10. Ending

You can stop at any time by uninstalling the app (see section 4 about held orders). We may suspend or end your use if you break these terms, if Shopify requires it, or if we stop offering ShipNoDrama; if we stop offering it, we’ll give reasonable notice where we can. Sections 2 and 6 to 13 continue after the agreement ends.

11. Changes to these terms

We may update these terms. When a change matters, the app shows the new terms and asks you to agree. If you keep using the app after a change takes effect, the updated terms apply. The date at the top shows the latest version.

12. Governing law

These terms are governed by the laws of the Republic of Moldova, without regard to conflict of law rules, and the courts of the Republic of Moldova decide any dispute about them.

13. General

These terms and the privacy policy are the whole agreement about the app. If part of them can’t be enforced, the rest still applies. Not enforcing a part isn’t a waiver. We may transfer this agreement to whoever takes over ShipNoDrama. Shopify isn’t a party to these terms and isn’t responsible for the app.

14. Contact

7Labs · 7labs@dmitru.com